CREMATION URNS OF VERMONT
Questions? Call Toll Free from US and Canada 800-559-7321

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All our cremation urns are proudly made in the USA

Cremation Urns Of Vermont
37 Cain Street
Proctor, VT 05765
Questions?
Call Toll Free
from US and Canada
800-559-7321

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Customer Service Information
and Policies

Our Guarantee

If you ever receive one of our urns in a damaged condition, please return it to us and we will replace it at no charge or issue you a refund. Unfortunately we cannot accept returns on any urn that has been personally engraved, unless we have made an error on the information, or the urn arrives broken by UPS.

Packing and Shipping

Each urn is placed in a soft velvet presentation bag. It is then wrapped with a thick padding of Bubble Wrap on the top and bottom and wrapped around the outside perimeter with bubble wrap prior to being placed into a box for shipment.

Ground shipping is free in the continental United States via UPS (excluding Alaska and Hawaii). If next day air or two day air is desired we will use Fedex or UPS and charge you the difference in cost between our regular ground service and the shipping method chosen. We will need to take your credit card information for expedited shipping, since our web site is not able to bill you directly for this service. Please call our 800 number to supply us with the card number. If UPS delivery is a problem, we can ship via U.S. Postal Service.

Normally we will ship the same or the next day after the order is received. Custom orders of course will take longer depending on the urn ordered. If there is any problem we will contact you by email or phone. If engraving is desired it could take an extra day to get the urn engraved. UPS will email you with their tracking number and promised date of delivery.

Items are shipped from Vermont. Our normal ground shipping to the west coast takes 7 days to arrive. Anything east of there will take correspondingly less time. Most destinations on the east coast arrive within one to three days, except Florida which takes 5 to 6 days.

International Shipping. We usually ship internationally via U.S. Postal Service, since that is the least expensive method. All international shipments are FOB our warehouse in Rutland, Vermont. Shipments to Canada usually take 10 days to arrive.

Payment

Via the web. We use PayPal as a payment gateway. PayPal accepts MasterCard, Visa, American Express, and Discover. You do not need a PayPal account to use their service.

Via mail. Checks and Money Orders are accepted via mail.

Via phone. We accept MasterCard, Visa and Discover. The card number will be purged from our system immediately after payment is cleared.

Custom Jobs. You can choose to pay for custom jobs with credit card over the phone or via mail. Custom jobs, due to their inherent nature, cannot be processed through the web site.

Cleaning

Wood urns may be cleaned using a soft dry cloth. Stone urns may be cleaned of fingerprints, smudges, etc., by using a damp cloth and drying with a soft cloth. NOTE: DO NOT USE ANY CHEMICALS SUCH AS WINDEX OR OTHER CLEANERS ON THE FACE OF THE ETCHED AND PAINTED URNS, AS THEY WILL DESTROY THE PAINTING. Simply use a damp cloth and dry with a clean, soft cloth.

Customer Service

If you have questions, please feel free to give us a call at 800-559-7321, anytime 24/7 toll free from U.S. and Canada.

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